Wednesday, February 7, 2007

The Supply Saga Continues...

Dear Josh at Minimed,

Thank you for being helpful and nice to me no matter how many times we have to talk on the phone over this ridiculous referral business. Seriously, dude, you don't know how good you've been to me. Now you are sending me samples so I can get through the next week and a half, without having to bust into my emergency stash of infusion sets, so thank you. You keep me posted on the craziness my doctors are feeding you, and I appreciate it.

You will never know that I called my PCP's office today desperately searching for a referral only to be told to leave it on the referral line (which says it could take up to a week to process, even though the receptionist assures me it's "3 business days"), and that I ended up in tears because I just want this to be done with. My crying did nothing to phase the dumb girl on the phone, but I know you would have taken pity on me, Josh.

You understand that I'm a little distressed since I was supposed to be getting supplies a week ago at the latest and now this is turning into a month-long fiasco. You seem very sweet, and you are sensitive to the needs of the consumer. I should send you flowers. Or cookies. Or a letter of recommendation so you can get a promotion.

But please, don't go to the billing department. You will be wasted there. Even your helpfulness can't straighten things out in that hideously damaged world.

At the risk of sounding hideously cheesy, you are my Prince of Pump Supplies, and I really want to thank you for your hard work from the bottom of my heart.


PS--Blog-reading world...I really do think this guy has been extremely helpful. Would it be inappropriate to ask for his address so I can send him a thank you note or a kind letter to his supervisor? If it isn't, how do you propose I go about doing it?


  1. I would ask for an address to his office and his superiors name so you can send a letter and then you can sneak something for him.

    People always complain about problem people but not many take the time to praise good people. It means a lot.

    I think you should do it!

  2. I would have to say, 99% of the time I call minimed I deal with good people!

    I agree, you should SOMEHOW let this guy know you are appreciated!! Send a letter to his department leader!?!? I suppose you could ask to speak to his supervisor on the phone!!

    Good Luck!

  3. What George said. Let his bosses know that you think he's doing a good job.

  4. At my company, occasionally we get letters from consumers about our products and the folks they deal with in our company. When we get a good and positive one, it is forwarded throughout the company in an email. I don’t know minimed’s policy on these types of letters, but it certainly won’t hurt to send them a letter about your dear friend josh.

  5. Hannah

    Which Minimed model do you have? Sometimes I have spare supplies for my 512.


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