Dear Josh at Minimed,
Thank you for being helpful and nice to me no matter how many times we have to talk on the phone over this ridiculous referral business. Seriously, dude, you don't know how good you've been to me. Now you are sending me samples so I can get through the next week and a half, without having to bust into my emergency stash of infusion sets, so thank you. You keep me posted on the craziness my doctors are feeding you, and I appreciate it.
You will never know that I called my PCP's office today desperately searching for a referral only to be told to leave it on the referral line (which says it could take up to a week to process, even though the receptionist assures me it's "3 business days"), and that I ended up in tears because I just want this to be done with. My crying did nothing to phase the dumb girl on the phone, but I know you would have taken pity on me, Josh.
You understand that I'm a little distressed since I was supposed to be getting supplies a week ago at the latest and now this is turning into a month-long fiasco. You seem very sweet, and you are sensitive to the needs of the consumer. I should send you flowers. Or cookies. Or a letter of recommendation so you can get a promotion.
But please, don't go to the billing department. You will be wasted there. Even your helpfulness can't straighten things out in that hideously damaged world.
At the risk of sounding hideously cheesy, you are my Prince of Pump Supplies, and I really want to thank you for your hard work from the bottom of my heart.
PS--Blog-reading world...I really do think this guy has been extremely helpful. Would it be inappropriate to ask for his address so I can send him a thank you note or a kind letter to his supervisor? If it isn't, how do you propose I go about doing it?