I have been giving every correction bolus and half my food boluses with needles this week, all in the hopes that Minimed, my new health insurance, and my doctor's office could come together and solve this thing called "sending Hannah new insulin pump supplies".
Once a year, Minimed requires a new prescription from your doctor saying you need insulin pump supplies. While this took a little longer than I wanted it to last year, it's generally not a surprise. I didn't think there would be a repeat.
Oh, I was so very wrong. I am about to crack open my emergency box of infusion sets, and it's frustrating as hell. Why? Because my NEW health insurance isn't a PPO, therefore I require a referral for EVERYTHING from my primary care doctor. Unfortunately, I don't think the office staff realizes what a dire thing this is for me--everything with my new insurance has cleared. Everything with my endocrinologist's office has cleared. I am thisclose to getting the stuff I need, and this close to losing my mind, but perhaps tomorrow I should call my PCP's office--give them a piece of my mind instead.
I have to say that it's upsetting that a couple of weeks ago, I told Minimed I had about 2 weeks' worth of supplies left. The customer service person took my order and told me I should have it by January 31st. This was perfectly fine. Then there were insurance problems because my old policy hadn't cancelled yet even though my new one kicked in. Then there were problems getting ahold of my PCP's office because they insisted they didn't have anyone named Hannah McD in their system. That's because they had Hannah R in their system--my maiden name. Honestly, how many Hannahs can there be at one family medicine practice with a birthday of February 13th 1982? ARGYAARGHBARGYARGY. (Oh yeah, I'll be 25 a little less than 2 weeks from now. Yipe!)
I want my supplies! Even my pharmacy can figure out my new insurance and change my name in the same night, getting me my medication--and they have horrible customer service these days. I've talked to Josh at Minimed so many times in the past couple of weeks, I have his extension memorized. I know he's working on it...I'm glad that he keeps following up. I really don't blame Minimed for any of this, but I really wish there was a way that insurance, doctor's offices and supply companies could work in synchronization.
Because if everyone who's SUPPOSED to be keeping me well could work in harmony, then maybe my own body would be a little more harmonious. We're not even going to talk about what all this added stress does to my blood sugars. Ugh.
Oh crap. Speaking of my body and such, I still need to PayPal Allison for the OC New Me Challenge. Thank goodness I got paid this week! I should probably do that while I think of it...so...um...share your thoughts. Share your insulin pump supply re-order horror stories.
And in case I don't get to blog before then...LET'S GO COLTS!
(Though it's far too fun to say, "daaah Bears" like on the old SNL skit...)